You can cancel your order directly in your WhiteWall account up to a maximum of 2 hours after placing your order. To do this, log in to your WhiteWall account and call up your current order in your order overview.
Click in the line of your order on "Details" and in the following detail view on the top right on "Cancel this order".
A direct debit has not yet taken place at this point, and you will receive an email confirmation of your cancellation immediately afterwards.
After the 2 hour cancellation period has expired, your order will enter the production process and can no longer be cancelled.
Please understand that a cancellation by e-mail, due to a usual response time, is not possible.
Please note that the 2 hour period granted by us is a goodwill period. In principle, a cancellation of individually configured products is excluded.
For WhiteWall coffee table books, a cancellation period can unfortunately not be granted for technical reasons, which is why these can unfortunately no longer be canceled after sending your order.