Despite extensive and secure packaging, unforeseen circumstances can lead to orders being damaged during transit. We recommend accepting the shipment during delivery even if there is identifiable damage to the packaging.
Please take photos of the damage and then contact our customer service team at your earliest convenience with the pictures of the damage. Accepting the shipment and taking photos will help us expedite the process of resolving the issue and arranging for a replacement. If you refuse the shipment, we will have to wait for the order to be returned to us before we can start to arrange the replacement.
You can contact our customer service via the following button:
Our team will review your case promptly and work towards providing a suitable solution. Our priority is to ensure your satisfaction, and we are committed to addressing any shipping-related concerns efficiently. By following these steps and providing the necessary documentation, we will be able to assist you in resolving any issues with your order in a timely manner.