Your satisfaction is very important to us. That is why our customer service team is always available to assist you should your order not meet your expectations.

We strive to continuously improve our performance with your feedback and ensure your satisfaction in the future. Our aim with the WhiteWall satisfaction guarantee is therefore to address any concerns you may have by either remaking the product or providing compensation.

Upon receiving your order, if you encounter any issues, please directly reach out to our customer service via email. Make sure to mention our "Satisfaction Guarantee" and provide a detailed description of the defect in your order:

We also invite you to supplement your message with at least two clear photos of the issue taken on a neutral background and in daylight. This will enable us to conduct an initial assessment more accurately and efficiently.

Together with our Quality Management, we will examine your case to determine the most suitable solution. we will communicate our decision to you promptly once a resolution has been reached.