Orders of personalized items do not have a right to withdrawal as followed according to the legal regulations on the right of withdrawal and return applied in Germany and the EU for distance contracts (§ 312 g Abs. 2 Nr. 1 BGB).
The information about your right to withdrawal can be found in our Terms & Conditions at the bottom of our website:
The following products do have a right to withdrawal because they are not personalized items. They can be revoked or returned:
- WhiteWall Gift Certificates (with and without Gift Box)