A package from WhiteWall shipped within the European Union does not include pricing information. Instead, the invoice will be sent to you via email. Only the delivery note listing the ordered items is included. The delivery note includes both our contact information and that of the ordering party.

If you wish to avoid having WhiteWall's contact information appear on the delivery note, you can select the 'neutral shipping' option for your order. In this case, only the contact information of the ordering party will be listed.

OUTSIDE OF THE EU

For packages shipped to destinations outside of the European Union, no pricing information will be included inside the package. The invoice will instead be sent via email. However, since WhiteWall is based in Germany, a commercial invoice must be attached to the outside of the package to ensure the shipment can pass through customs. This commercial invoice includes pricing information for the items as well as details about WhiteWall. Attaching the commercial invoice ensures that the required information is available for customs authorities to review. Shipments cannot be sent without a commercial invoice.