A package from WhiteWall sent within the European Union won't contain any pricing information. Instead, the invoice will be sent to you via email. The only document that will be included with the order is the delivery note, which provides a description of the items in your order, and contact information.

WhiteWall is usually listed as the contact partner in the contact information. If you prefer to avoid this, White Label can be chosen for your order. If you choose this option, the e-mail address of the sender (the person who ordered) will be listed as the contact partner.

OUTSIDE OF THE EU

For packages shipped to destinations outside of the European Union, there won't be any pricing information included inside the package. The invoice will also be sent to you via e-mail. However, since WhiteWall is based in Germany, a commercial invoice needs to be attached outside of the package to ensure that the shipment can clear customs. This commercial invoice includes pricing details about the items and information about WhiteWall. Attaching a commercial invoice to the package ensures that the necessary information is readily available for customs authorities to review. The shipment cannot be shipped without a commercial invoice and the commercial invoice cannot be removed before the package reaches its destination.