Orders can end up in pick-up locations when the conditions to ensure a safe delivery are not met. This alternative delivery option is organized by the transporter to minimize the risks of theft, loss, or damage to your shipment. This is generally done after a failed delivery attempt to the initial shipping address.

All the information regarding the shipping and delivery of your order is available in the shipping confirmation e-mail sent to you directly after your order leaves the WhiteWall Lab and is handed to our shipping partners.

The tracking number of your order can also be found in your customer account under "My Orders":