Due to delivery logistics, we are unable to deliver orders to P.O. Boxes or military addresses. Our priority at WhiteWall is to ensure that your order reaches you in a timely and secure manner, and shipping to these addresses may pose challenges or delays that could compromise the delivery process.

A residential or business address for delivery can be chosen as an alternative, ensuring a smooth and efficient shipping process. The option to select your preferred shipping address is available during checkout:

If a P.O. Box or military address is accidentally provided, our customer service team will reach out to you to update the shipping address. Alternatively, you can proactively contact us to amend the address before the order is dispatched. Ensuring that the correct shipping address is provided will help prevent any delays or complications with your order delivery. Should we not hear from you or reach you in time, we may use the billing address as the shipping address.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order and monitor its progress as it makes its way to the designated delivery address.