If you’re having trouble redeeming your gift certificate or voucher, please contact us before placing your order. We’ll review the situation and provide the appropriate guidance.

Important: Once an order has been placed, we cannot apply a gift certificate or voucher code retroactively. This also applies to refunds, meaning we cannot offer a partial refund if a voucher was missed or didn’t work during checkout.

To ensure a smooth ordering experience, please reach out to our customer service via telephone or e-mail before placing your order for assistance.