Our WhiteWall customer service team does its best to respond to every inquiry as quickly as possible. However, there may be times when you don’t receive a reply from us. Below are some of the most common reasons this might happen:
NO-REPLY E-MAIL
We use no-reply email addresses to send you automated messages, such as order shipment confirmations, account validations, or newsletters. These addresses are not monitored and cannot receive incoming emails.
If you replied to one of these emails (e.g., order confirmation or newsletter), we unfortunately did not receive it.
To ensure we get your message, please email us directly at info@whitewall.com. Once your email reaches our inbox, you'll automatically receive a confirmation message letting you know that your email was received and is being processed. If you don’t receive this confirmation within an hour, there might be an issue.
REQUEST MARQUED AS "SOLVED"
To help you faster, our system may suggest helpful articles from our FAQ section when you send us an email. You’ll see a prompt asking, “Do any of these articles answer your question?” If you click “Yes, close my request,” your inquiry will be marked as resolved and won’t be forwarded to our customer service team.
If you don’t confirm that the article was helpful, your email will remain in our queue, and one of our team members will respond as soon as possible.
TYPO IN E-MAIL ADDRESS
It's possible that your message didn’t reach us due to a small mistake in the email address. Please make sure you’re using info@whitewall.com or one of its correct variations (e.g., info@whitewall.de, info@whitewall.fr, info@whitewall.uk, etc.).
As mentioned earlier, once your email reaches us, you'll receive an automatic confirmation with a ticket number. If you didn’t receive this confirmation, double-check the email address you used.
STILL NO REPLY?
If you haven’t heard back from us within 3–4 days, please feel free to follow up. We usually respond on the same day or the next business day.
Please note: our customer service team is not available on weekends.